Terms & Conditions and Carriage Policy

Prices

Prices charged include our online discount which will be maintained according to current lists, for as long as possible, but may be subject to change without prior notice. Prices charged will be those ruling at the date of dispatch and strictly nett.

Value Added Tax

All prices quoted are inclusive of VAT where applicable. Exemption claims must be supported by appropriate written certification at the time of order.

Settlement Terms

Payment terms on all orders for non-account customers are strictly payment prior to dispatch. Account customers strictly 30 days from date of invoice. Export orders will be processed only against irrevocable letter of credit, established on a U.K. bank.

Interest charges

The company reserves the right to change interest, on overdue accounts, at a rate of 3% above U.K. bank base rate.

Reservation of Title

Ownership of goods and right of title to those goods will not pass to the purchaser until the invoice is paid in full.

Delivery Dates

Goods will be dispatched within 24 hours of order, dependent on stock lines being held and Payment confirmation, but cannot accept liability for failure to achieve these delivery times.

Cancellation of Orders

Cancellation of orders must be notified in writing, and only with prior agreement of the company.

Carriage and Packing Charges

All items dispatched by the most economical route currently available. We do not make a profit on carriage and the cost includes packaging materials and packing time. Our prices are kept keen, competitive and fair. Carriage is a cost, which has to be borne, and the following are very clear guidelines when ordering:

All orders will incur a charge of £5.50 + V.A.T. per parcel.
Multiple parcel orders, dispatched at the same time to the same address, will be charged at cost.
Couches, electrotherapy and heavy items will be charged at cost.
These terms are for mainland U.K. only.
All other areas will be charged at cost.
Special arrangements may be negotiated with the company dependent on order value and destination.

Returns Procedure

Items will only be accepted for return with the prior authorisation of the company.

Illustrations and Descriptions

Every care has been taken to ensure that descriptions and illustrations are accurate on our web site, although this information is only issued as a guide to the identity of the goods, and slight product changes may be made, without prior notification to the customers.

Clinic Section

The clinic section is meant to serve as a reference point only. In no way does this constitute a recommendation. Physique Management Co Ltd is not responsible or an authority for the treatments that an individual or clinic claim to offer. Please enter the treatments that you are QUALIFIED and INSURED to offer your clients, as governing bodies can claim against you if information is entered inaccurately. Thank you.