Help & FAQ’s

How do I order?

You can place an order on our website or by phone.

Ordering on our website

Find the products you want to buy using the search bar or product menus and click 'Add to basket'. Once you've finished shopping, click on the basket icon in the top right corner of the page. From the basket summary, you can choose to view your basket for a full breakdown or go to checkout. When you are happy to proceed to checkout, please follow the steps providing your information and secure payment by debit or credit card. Once your order has been confirmed you will be provided with an order number immediately and an order confirmation email.

Ordering by phone

If you would prefer to order over the telephone, please contact our friendly Customer Service team on 023 9247 1346 who will be happy to help you. Our office opening hours are 08:30 to 17:30 Monday to Friday.

How much does delivery cost?

Our standard delivery options are:

Delivery Zone Delivery Rate
Next Day Delivery (Mon-Fri) UK Mainland Order by 3pm only (excludes weekends) £7.99 inc. VAT
2-3 Days Delivery (Mon-Fri) UK Mainland Order by 3pm only (excludes weekends) £3.98 inc. VAT
Saturday UK Mainland Order by 3pm Friday £9.98 inc. VAT
Sunday UK Mainland Order by 3pm Friday £9.98 inc. VAT
Non-Mainland UK (2-3 Days) N.Ireland, Eire, Scottish Highlands, Channel Isles, IOM £11.99 inc. VAT
Europe Zone 1 Belgium, France, Germany, Luxembourg, Netherlands £20.39 inc. VAT
Europe Zone 2 Austria, Czech Republic, Denmark, Italy, Slovakia, Spain £32.39 inc. VAT
Saturday AM UK Mainland Order by 3pm Friday £23.99 inc. VAT
Before 10.30am Next Day UK Mainland Order by 3pm (excludes weekends) £19.19 inc. VAT
Before 12 Noon Next Day UK Mainland Order by 3pm (excludes weekends) £13.19 inc. VAT

Please email sales@physique.co.uk for the remaining parts of Europe and the rest of the world.

Our 2-3 Day UK Mainland Delivery is for residential addresses only. If you are placing an order for a company please select an alternative delivery option.

All of our delivery options are for a tracked and insured service.

As always, our dedicated team is on hand to make sure your experience with our delivery partner is as smooth as possible.

If you need to contact us regarding your order, please call 023 9247 1346 between 8:30 to 17:30 Monday to Friday or email sales@physique.co.uk.

Which Courier do you use?

We use DPD and Evri.

When can I expect my order?

This depends on what delivery service you choose when placing your order.

Next working day service

For orders placed before 3pm Monday to Friday to a UK mainland address, your order will be dispatched that day on a next day delivery service.

2-3 day service

For orders placed before 3pm Monday to Friday to a UK mainland address, your order will be dispatched on a 2-3 day delivery service.

If you experience any delay with delivery of your order, please contact us and we will provide you with a delivery update. You can send an email to sales@physique.co.uk or call 023 9247 1346, our office opening hours are 08:30 to 17:30 Monday to Friday.

Do you ship outside of Mainland UK?

Yes, we can deliver to most countries. For our full list of delivery options and prices please click here.

Can I return or exchange an item?

We understand ordering online doesn’t always work out and we’re here to help. If you need to return your order for a refund or exchange, please inform us within 14 days of receiving your order. You then have another 14 days to return the order.

Please read our returns policy and instructions here.

Can I cancel or amend my order?

If you need to cancel or amend your order please contact our Customer Services team as soon as possible on 023 9247 1346 or email sales@physique.co.uk and we will do our utmost to help.

How can I track my parcel?

You will receive an email to let you know when your order has been dispatched. The email will contain a link to track your parcel. You will receive another email on the day of delivery with your parcel tracking details and estimated time of delivery.

Can I request a catalogue?

Yes. To request a catalogue please click here and complete the form. Your catalogue will then be posted to you as soon as possible, you should receive your copy in 3-5 working days.

Do you offer discount if I am part of an affiliation?

We work with a number of affiliates providing benefits to their members. Please click here to view the full list. If you’re a member of one of these affiliates you may receive a discount, please contact the organisation directly to receive the discount code or affiliate link.

Can I have a copy invoice?

To request a .pdf copy invoice please email sales@physique.co.uk or call 023 9247 1346 and we will be able to assist you. Our office opening hours are 08:30 to 17:30 Monday to Friday.

Is the product I want in stock?

We use a livestock system and you are able to add to your basket the quantity you require, but you cannot put in your basket more than is currently in stock. If you wish to order more, please contact our team by email sales@physique.co.uk or call 023 9247 1346 and we will be able to assist you. Our office opening hours are 08:30 to 17:30 Monday to Friday.

Can I get product advice?

We try to make sure all of the product information is clear on our website. We also have a library of guides and videos to provide you with product advice. If there is a specific question that is not covered on our website please contact our team and we will help as best we can.

Basket Summary

61 items

£3,740.91 inc. VAT & Delivery


Square Medical Stool 45cm-59cm - White

£236.25

Up to 4 - 6 weeks


Actimove Epi Sport Extra Small Tennis Elbow

£19.94

In Stock



Resusci Face Mask Unisize (T)

£5.99

In Stock


Multi Procedure Chair 45cm-59cm - Pepper

£477.75

Up to 4 - 6 weeks


A Practical Guide To Acupoints

£22.00

In Stock


Multi Procedure Backrest Chair 45cm-59cm - Pepper

£561.75

Up to 4 - 6 weeks


Nail Clippers Metal Large

£4.99

In Stock


Vasyli Addition Forefoot Valgus 4° 5pr

£27.48

In Stock


Vasyli Blue 3/4 Large

£37.49

In Stock


Actimove® Arthritis Care Gloves Large

£29.99

3 - 5 Working Days


*Spikey Massage Ball Soft Green 6cm Pk1

4 for 3 Mix & Match

£2.70

In Stock


Physique Couch Cover Black B/Hole

4 for 3 Mix & Match

£23.99

In Stock


Blue 2 Ply Couch Paper Towel Roll 50cm x 40m

£3.98

In Stock



Adhesive Foam 7mm Pack of 4

£16.99

In Stock


Massage Lotion 1000ml

4 for 3 Mix & Match

£16.65

In Stock


Ultrasound Gel Clear 250ml

£1.99

In Stock



Primo Therasonic EMS460 Ultrasound

£1,045.00

In Stock



Yoga Brick

£6.99

In Stock


Hypafix 2.5cm x 10m Dressing Retention Tape

£3.32

In Stock


Easiplaster 6cm x 5m

£7.99

In Stock


Essential Oil Lavender 10ml

£3.00

In Stock



Vaseline Petroleum Jelly 100ml

£1.99

In Stock


Deep Heat Patches Pack of Four

£7.18

In Stock


Powertape 2.5cmx13.7m

£1.79

In Stock


Deep Heat Max Strength Rub 35g

£4.50

In Stock


Tiger Tapes Eco Water Bottle 750ml

4 for 3 Mix & Match

£4.99

In Stock


Tiger Rip Lite Black 5cm x 4.5m

£1.77

In Stock


Towel Hand Navy 50x90cm

£4.99

In Stock


Electrodes Pads 5cmx5cm (4)

4 for 3 Mix & Match

£5.99

In Stock


Tuli's Heavy Duty Heel Cups (Large Over 79kgs)

£6.99

In Stock


Rugby Lifting Block

£0.70

In Stock


Plantar Fasciitis Massage Balls 2 small 2 large

£8.99

In Stock


Tensospray 300ml

4 for 3 Mix & Match

£8.32

In Stock


Hypafix 10cm x 10m Dressing Retention Tape

£6.65

In Stock


Stryker Face Shield PPE Visor EN166

4 for 3 Mix & Match

£5.99

In Stock


*Physique Mini Band Level 1 Yellow

4 for 3 Mix & Match

£2.90

In Stock


Mueller M Tape Z/O 2.5cm X 11.4m

£1.99

In Stock


*Physique Pilates Ball Blue

4 for 3 Mix & Match

£4.15

In Stock


Unscented Vegan Massage Wax 100g

£8.32

In Stock


diPulse Smart Gel Pads 9cm x 4cm pack of 4

£8.02

In Stock


Tiger Tape Club Pro 5cm x 4.5m

£2.49

Out of Stock


Tuning Fork

£5.99

In Stock


Actimove Manus Wrist Brace Large

£8.32

In Stock


Tiger Tape 1.25cm x 13.7m

£1.34

In Stock


Tuf Cut Scissors 5

4 for 3 Mix & Match

£2.99

In Stock


Rubberised Ice Bag Large 11"

4 for 3 Mix & Match

£5.99

In Stock


23cm Soft Over Ball Blue

4 for 3 Mix & Match

£4.15

In Stock



Grapeseed Massage Oil 500ml

4 for 3 Mix & Match

£8.99

In Stock


Songbird Zest Massage Wax 100g

£8.32

In Stock


Clinell Universal Sanitising Wipes Tub of 100

4 for 3 Mix & Match

£4.99

In Stock


Premier Sock Tape Pro-wrap 7.5cmx4.5m - Black

£2.45

In Stock


Songbird Sports Massage Wax 100g

£8.32

In Stock


Tape Measure Anatomical

£5.41

In Stock


Songbird Active Massage Wax Eco Tub 100g

£8.32

In Stock

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