Next working day delivery available for UK orders placed before 2PM
Amazing customer service from our friendly, knowledgable UK based team
TrustPilot Rating Our customers love us (and we love them too!)
Product Sourcing Service ensuring you have exactly what you need
This policy was last updated on 18 August 2019.
Physique Management Company Ltd ("We", "Physique”) are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 2018 (the "Act"), the data controller is Physique Management Company Ltd (Company no. 03580515) of Solar House, 915 High Road, North Finchley, London, N12 8QJ. England.
You may give us information about you by filling in forms on our site or in our catalogue, by corresponding with us by phone, e-mail or otherwise.
This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site or through our catalogue, request a catalogue, sign up to our workshops, contact us about affiliate/sponsorship opportunities, enter a competition, promotion or survey, supply details of a clinic and when you report a problem with our site.
We may collect and process the following data about you:
We will let you know at the point of collecting your information whether this is optional, or whether it is necessary for you to provide this information to meet certain statutory or contractual requirements. If the latter and you do not wish to provide us with this information, this may limit the services we are able to provide to you.
We may receive the following personal data about you from various third parties and public sources as set out below:
With regard to each of your visits to our site we may automatically collect the following technical information:
We use information for the following purposes and legal bases:
Where we rely on consent to process your personal information, you have the right to withdraw your consent to these activities at any time, which will mean (unless another lawful basis applies to your data) that we will cease to process the affected data after consent is withdrawn. However, please note this may result in us being unable to provide you with certain features of the site or our services.
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may also share your information with selected third parties including:
We may disclose your personal information to third parties:
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
This may mean that your personal data may be transferred to countries with different standards of data protection laws to the UK. By submitting your personal data, you agree to this transfer, storing or processing.
For more details on the safeguards in place for transfers of your personal information abroad, including how to obtain copies of these where relevant, please contact us using the details below.
We keep your data for as long as it’s necessary to meet the relevant purposes for which we’ve collected your data, including for the purpose of satisfying any legal, accounting or reporting requirements.
To determine the appropriate length of time for holding your data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm, from unauthorized use or disclosure of your personal data, the purpose for which we process your data and whether we can achieve those purposes through other means, along with the applicable legal requirements.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You may, in circumstances, have the following rights in relation to the Personal Data we hold about you.
You can exercise all the rights applicable to you by contacting us at the email address below
You can request to:
We will endeavour to respond to your requests within one month and free of charge. Please note that in respect of all these rights, we reserve the right to:
If we refuse your request to exercise these rights, we will give reasons for our refusal and allow you to challenge our decision. If we have shared your data with others, we will tell them about your request to rectify, erase, restrict or object to the processing where possible. If you ask us, where possible and lawful to do so, we will also tell you with whom we shared your personal data so that you can contact them directly.
If you have any concerns about how we handle your data, please contact us. If you are not satisfied after we’ve tried to resolve your issue, you’ll be entitled to lodge a complaint with our data protection regulator, the Information Commissioner’s Office.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.