Returns Policy

If you need to return an item we'll happily offer a refund or exchange as long as this is within 28 days of delivery, in its original packaging and you have proof of purchase.

If the returned goods are used or dirty, we cannot refund the purchase amount.

This does not affect your statutory rights.

For full terms and conditions of sale please click here

Returns Process

Please complete a returns form and send the goods to:

Download our Returns Form

FAO: Returns
Physique Management Company Limited
Unit 6, Hermitage Park,
Harts Farm Way,
Havant,
Hampshire,
PO9 1FA.

If you need any assistance completing the form, please contact our customer service team and we will guide you through the return process.

As soon as we have received your return and we have processed it, you will receive a notification by email. The amount you have paid for the returned goods will be credited to your original payment method. This can take up to 10 working days.

If you have not received a confirmation email from us after 10 working days, please contact our customer care team so we can help you as soon as possible.

Products Returned For Exchange

If you would like to exchange an item, please contact us within 14 days of receiving your order. From the date of contacting us, you must return the item within 14 days. You will need to pay for the return postage, the replacement will be sent free of charge to UK Mainland (up to 25kg).

Overseas exchanges will be charged shipping fees, which will be calculated based on item size, weight and delivery destination.

All returned items must be returned with their original packaging and with the completed returns form.

We aim to dispatch exchanged products within 2-3 working days of receiving the item(s) back at Physique. A confirmation email will be sent once the item arrives back at Physique. If we require additional funds for the exchange, we will contact you by email or phone.

Products Returned for Refund

If you would like to return an item for a refund, please contact us within 14 days of receiving your order. From the date of contacting us, you must return the item within 14 days. You will need to pay for the return postage.

All returned items must be returned with their original packaging and with the completed returns form.

Faulty Products

If a product develops a fault or is defective, please follow these instructions below:

  • Email images and description of the fault with your order number to sales@physique.co.uk. A member of our team will contact you within 2-3 working days.
  • If the product is within the manufacturer's warranty period and the fault is agreed to be a manufacturer's error, the returns postage will be covered by Physique.

Cancelling an Order

If you cancel an order after the item(s) have been dispatched, the returns postage is to be covered by the customer. If the customer would like to return the item/s for a refund, the postage fee will not be refunded.

Basket Summary

61 items

£3,672.08 inc. VAT & Delivery


Square Medical Stool 45cm-59cm - White

£236.50

Up to 4 - 6 weeks


Actimove Epi Sport Extra Small Tennis Elbow

£19.94

In Stock



Resusci Face Mask Unisize (T)

£5.99

In Stock


Multi Procedure Chair 45cm-59cm - Pepper

£478.33

Up to 4 - 6 weeks


A Practical Guide To Acupoints

£22.00

In Stock


Multi Procedure Backrest Chair 45cm-59cm - Pepper

£563.33

Up to 4 - 6 weeks


Nail Clippers Metal Large

£4.99

In Stock


Vasyli Addition Forefoot Valgus 4° 5pr

£27.48

In Stock


Vasyli Blue 3/4 Large

£37.49

In Stock


Actimove® Arthritis Care Gloves Large

£29.99

3 - 5 Working Days


*Spikey Massage Ball Soft Green 6cm Pk1

4 for 3 Mix & Match

£2.70

In Stock


Physique Couch Cover Black B/Hole

4 for 3 Mix & Match

£23.99

In Stock


Blue 2 Ply Couch Paper Towel Roll 50cm x 40m

£3.98

In Stock



Adhesive Foam 7mm Pack of 4

£16.99

In Stock


Massage Lotion 1000ml

4 for 3 Mix & Match

£16.65

In Stock


Ultrasound Gel Clear 250ml

£1.99

In Stock



Primo Therasonic EMS460 Ultrasound

£1,045.00

3 - 5 Working Days



Yoga Brick

£6.99

In Stock


Hypafix 2.5cm x 10m Dressing Retention Tape

£3.32

In Stock


Easiplaster 6cm x 5m

£7.99

In Stock


Essential Oil Lavender 10ml

£3.00

In Stock



Vaseline Petroleum Jelly 100ml

£1.99

In Stock


Deep Heat Patches Pack of Four

£7.18

In Stock


Powertape 2.5cmx13.7m

£1.79

In Stock


Deep Heat Max Strength Rub 35g

£4.50

In Stock


Tiger Tapes Eco Water Bottle 750ml

4 for 3 Mix & Match

£4.99

In Stock


Tiger Rip Lite Black 5cm x 4.5m

£1.77

In Stock


Towel Hand Navy 50x90cm

£4.99

In Stock


Electrodes Pads 5cmx5cm (4)

4 for 3 Mix & Match

£5.99

In Stock


Tuli's Heavy Duty Heel Cups (Large Over 79kgs)

£6.99

In Stock


Rugby Lifting Block

£0.70

In Stock


Plantar Fasciitis Massage Balls 2 small 2 large

£8.99

In Stock


Tensospray 300ml

4 for 3 Mix & Match

£8.32

In Stock


Hypafix 10cm x 10m Dressing Retention Tape

£6.65

In Stock


Stryker Face Shield PPE Visor EN166

4 for 3 Mix & Match

£5.99

In Stock


*Physique Mini Band Level 1 Yellow

4 for 3 Mix & Match

£2.90

In Stock


Mueller M Tape Z/O 2.5cm X 11.4m

£1.99

In Stock


*Physique Pilates Ball Blue

4 for 3 Mix & Match

£4.15

In Stock


Unscented Vegan Massage Wax 100g

£8.32

In Stock


diPulse Smart Gel Pads 9cm x 4cm pack of 4

£8.02

In Stock


Tiger Tape Club Pro 5cm x 4.5m

£2.49

Out of Stock


Tuning Fork

£5.99

In Stock


Actimove Manus Wrist Brace Large

£8.32

In Stock


Tiger Tape 1.25cm x 13.7m

£1.34

In Stock


Tuf Cut Scissors 5

4 for 3 Mix & Match

£2.99

In Stock


Rubberised Ice Bag Large 11"

4 for 3 Mix & Match

£5.99

In Stock


23cm Soft Over Ball Blue

4 for 3 Mix & Match

£4.15

In Stock



Grapeseed Massage Oil 500ml

4 for 3 Mix & Match

£8.99

In Stock


Songbird Zest Massage Wax 100g

£8.32

In Stock


Clinell Universal Sanitising Wipes Tub of 100

4 for 3 Mix & Match

£4.99

In Stock


Premier Sock Tape Pro-wrap 7.5cmx4.5m - Black

£2.45

In Stock


Songbird Sports Massage Wax 100g

£8.32

In Stock


Tape Measure Anatomical

£5.41

In Stock


Songbird Active Massage Wax Eco Tub 100g

£8.32

In Stock

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